We’re making some changes to Pineapple ...

To ensure a better and faster onboarding experience and a more consistent and reliable money management service, we are upgrading our data aggregation and financial insights capability.

And we need some action from you! 

We have made it as easy as possible for you to link up your bank and financial accounts again ...

So get ready for the exicting new features on their way!

You may have seen emails from Moneytree (who securely provides us with your financial data) that they are closing their service on January 15th 2021 😒

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This means we will need you to securely switch to our new service provider, Basiq, to ensure you can continue using Pineapple.
 

Rest assured, as a Pineapple customer, you will also keep all of your data history provided by Moneytree πŸ‘

Step-by-step guide

You can relink your bank and financial accounts in three simple steps.

1. Log in to Pineapple 

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Here is the link if you need it

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And if you haven't seen it yet, check out our super secure log in upgrade.

We're using Auth0, an industry leader in credential managment.

2. Open the portal to Basiq

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Find the option in the settings

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FYI - Our data transfer processes and protocols comply with the highest industry security standards to ensure your information stays safe.

3. Sync and start saving

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Search for the banks you use

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Enter your details, sit back and relax. We got this from here.

And remember, with Pineapple your data always belongs to you. 

Need help?

We're here. Ask us anything!

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Submit a question here

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Drop us an email  

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