To help make it clearer, let’s kick off with a simple explanation.

 

Linking with Basiq

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• When you create an account with Pineapple, we use the Basiq platform to link in your selected bank and financial accounts. 

• Basiq is a trusted and leading service provider that integrates directly with financial service providers (like banks) and links to your bank, super and investment accounts to be able to provide transactional data to Pineapple. They adhere to strict privacy policies like we do. More information can be found here https://basiq.io/. 

• When you link Basiq to your Pineapple account (which you must do for us to be able to provide you with our service), you are agreeing for your financial information that Basiq collects to be shared with Pineapple. 

• We do not get your banking login information (i.e. user names or passwords). The specific details of what we do get are listed in more detail below. 

• Put simply, Basiq collects your financial information for us, we then analyse it to provide you with better ways to understand and manage your money. 

• If any of your accounts are missing from Pineapple, you will need to ensure that they are linked through the Basiq platform.

• Once set-up and unless you tell us to stop, we continue to sync with Basiq on a regular basis to ensure we always have your latest financial transactions. 

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Enhancing transactions with Look Who’s Charging

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• The financial transactions that are collected from Basiq are the same transaction descriptions you see on your bank statements. You know the ones that you often find hard to make sense of because they don’t just say the name of your local coffee shop or the specific supermarket you use.

• That’s where Look Who’s Charging comes in. Once Basiq sends over transactional data, we immediately send this off to Look Who’s Charging’s to clean up those descriptions into something that makes sense so that you know exactly what they are. No more calls to the bank to please explain! 

• With this information to hand, we are then able to much more accurately understand and categorise your transactions so that we can give you a clearer picture of your income, bills and spending.

 

Service reliability and interruptions

 

We do everything we can to ensure that our service is available and accurate for you. However, there are a variety of factors outside of our control that may mean it’s sometimes not the case. 

 

Your financial information is provided to us by Basiq, which relies on linked services. These are the banks and financial institutions you have linked to through the Basiq platform. Below are some examples of factors which may impact the accuracy, availability, continuity or completeness of your financial information;

 

• The account information (and supporting or related data) provided by a linked service is incorrect;

• The password to a linked service is incorrectly entered, which may cause your access to that linked service to be suspended temporarily; and

• A linked service contains a bug, is undergoing system failure or suspension of access, which may impact our ability to access new data.

 

These technical difficulties may result in failure to obtain or loss of data, settings or other service interruptions.

 

Keeping your information up to date in Basiq, like when you change an internet banking password, will help. 

 

To the extent permitted by law, Pineapple shall not be liable in respect of any technical or other difficulties which may result in failure to obtain data or loss of data, settings or other service interruptions. 

 

Pineapple does not assume any responsibility for the timeliness, accuracy, deletion, non-delivery or failure to store any user data, communications or settings.