DATA SHARING & SECURITY
If you haven’t already, check out our No Surprises Policy for our views on your personal information and a summary of what we do and don’t do with it.
Privacy and data is an important issue and we want you to be aware of and understand how your information is stored and used. When it comes to the specifics, you can find all the juicy details below.
When it comes to data, we only collect and use what we need to provide you with the services that will help you with your income, bills, spending and savings. This includes financial information that we aggregate, analyse, interpret and project. The time-consuming data crunching stuff we love to do to help make sense of your money. What we don’t get is your personal information like your address or date of birth, you know, the sensitive stuff that we don’t need to know about that personally identifies you.
Only what we need to provide you with digital services to help with your income, bills, spending and savings. This includes financial information that we aggregate, analyse, interpret and project as explained below.
Accounts info (such as names and balances) and transactions (but only things like merchants and amounts).
Additional merchant info including names (legal and trading), location, contact details, images (icons/logos) and categories.
Use your financial information to aggregate, analyse, interpret and project. The hard time-consuming data crunching stuff that we love.
Our very best to make the service available and accurate at all times. However, our service relies on factors outside of our control, like the banks providing us with the most up to date information. This means we can’t guarantee it will always be smooth sailing. Please contact us and let us know if something is not working or you are having any difficulties at firstname.lastname@example.org.
We don't get:
Personal information like addresses, date of birth. Learn more here https://www.oaic.gov.au/privacy/guidance-and-advice/what-is-personal-information/
We don't do:
Moving money around. This means you can’t make payments or transfers of any kind using Pineapple. Your money stays safe in the banks.
Storing of bank user names/passwords. They stay securely in the Basiq platform. It’s super safe and trusted by banks across Australia.
Selling or sharing any of your personal information or allow third parties access to your data without your specific consent.
How Pineapple accounts work
To help make it clearer, let’s kick off with a simple explanation.
Linking with Basiq
When you create an account with Pineapple, we use the Basiq platform to link in your selected bank and financial accounts.
Basiq is a trusted and leading service provider that integrates directly with financial service providers (like banks) and links to your bank, super and investment accounts to be able to provide transactional data to Pineapple. They adhere to strict privacy policies like we do. More information can be found here .
When you link Basiq to your Pineapple account (which you must do for us to be able to provide you with our service), you are agreeing for your financial information that Basiq collects to be shared with Pineapple.
We do not get your banking login information (i.e. user names or passwords). The specific details of what we do get are listed in more detail below.
Put simply, Basiq collects your financial information for us, we then analyse it to provide you with better ways to understand and manage your money.
If any of your accounts are missing from Pineapple, you will need to ensure that they are linked through the Basiq platform.
Once set-up and unless you tell us to stop, we continue to sync with Basiq on a regular basis to ensure we always have your latest financial transactions.
Enhancing transactions with Look Who’s Charging
The financial transactions that are collected from Basiq are the same transaction descriptions you see on your bank statements. You know the ones that you often find hard to make sense of because they don’t just say the name of your local coffee shop or the specific supermarket you use.
That’s where Look Who’s Charging comes in. Once Basiq sends over transactional data, we immediately send this off to Look Who’s Charging’s to clean up those descriptions into something that makes sense so that you know exactly what they are. No more calls to the bank to please explain!
With this information to hand, we are then able to much more accurately understand and categorise your transactions so that we can give you a clearer picture of your income, bills and spending.
Service reliability and interruptions
We do everything we can to ensure that our service is available and accurate for you. However, there are a variety of factors outside of our control that may mean it’s sometimes not the case.
Your financial information is provided to us by Basiq, which relies on linked services. These are the banks and financial institutions you have linked to through the Basiq platform. Below are some examples of factors which may impact the accuracy, availability, continuity or completeness of your financial information;
The account information (and supporting or related data) provided by a linked service is incorrect;
The password to a linked service is incorrectly entered, which may cause your access to that linked service to be suspended temporarily; and
A linked service contains a bug, is undergoing system failure or suspension of access, which may impact our ability to access new data.
These technical difficulties may result in failure to obtain or loss of data, settings or other service interruptions.
Keeping your information up to date in Basiq, like when you change an internet banking password, will help.
To the extent permitted by law, Pineapple shall not be liable in respect of any technical or other difficulties which may result in failure to obtain data or loss of data, settings or other service interruptions.
Pineapple does not assume any responsibility for the timeliness, accuracy, deletion, non-delivery or failure to store any user data, communications or settings.
The specifics on the data we get
When you first set up and link your account with Pineapple, we will usually get around 3 months of data but it can be more or less depending on the institution your account is with.
The below tables detail the fields of data we get from Basiq and Look Who’s Charging.
All accounts (where applicable)
Institution the account is held at
Name of the account (according to the institution)
Account branch code (or BSB)
Account number (masked)
Type of account (eg bank, credit card, stored value)
Subtype of the account (eg savings, term deposit)
Transaction & savings accounts
Purchase date for the term deposit
Maturity date for the term deposit
Deposit term length
Balance value at time of date
Balance value at time of purchase date
Look Who's Charging
Images (icon / logo)
Legal info (ABN, Legal Name)
Supported Banks & Financial Service Providers
Arab Bank Australia
Australian Military Bank
Bank of Melbourne
Bank of Queensland
Bank of Sydney
Cash Passport Platinum Mastercard - Australia Post
Coles Financial Services
Commonwealth Bank Australia
Everyday - Australia Post Cards
First Option Credit Union
G&C Mutual Bank
Gateway Credit Union
GEM Visa - Latitude
GO Mastercard - Latitude
28 Degrees - Latitude
Infinity - Latitude
Low Rate Mastercard - Latitude
Mastercard - Latitude
Newcastle Permanent Building Society
Orange Credit Union
People's Choice Credit Union
Regional Australia Bank
REST Industry Super
Skye Mastercard - FlexiCards
St. George Bank
Teachers Mutual Bank
Travel Platinum Mastercard - Australia Post Cards
Virgin Money Credit Card
Woolworths Credit Cards
Consumer Data Right
Ever tried to switch banks and experienced how difficult that is because ‘they don’t know you’?
It can be time-consuming and painful to start again providing them with all of your information on your income, spending, assets and debts. Soon all of that will change, not just with banking but with all service providers who require this kind of information (such as telecommunications and energy providers), when the Consumer Data Right comes into play (most know this as Open Banking).
It will likely take some years to get completely set up, but in short, it will mean that you can tell Company A that you want them to have your information from Company B and they will have to provide it. It will put you in control of your data and you won’t have to go through the time-consuming process to start over with Company B. Right now, there are only a few companies who have been granted the license to be able to provide these services between companies which will have strict privacy and security measures around them.
It will be some time before switching banks will be as easy as it should be under the Consumer Data Right and in the meantime trusted providers like Basiq need to use existing ways to get access to your financial information (like securely entering banking login information through their encrypted portals). Open Banking will make this much more convenient in the future.